Meet Our Butlers
Certified by the International Institute of Modern Butlers.
Our professionals tailor every detail to your rhythm with discreet, efficient, and personalized attention.
Butler Service
included in top-tier categories
The Art of Crafting Unforgettable Moments
For those who prioritize comfort without distractions, our butler service provides a seamless experience designed to give them peace of mind.
General Services
· Private check-in
· Priority reservations at restaurants and Náay Spa
· Coordination of activities and excursions
· Unpacking and organizing your luggage
· Shoe shining service
· Laundry coordination ($)
· Direct assistance via our app
Upon Arrival
· Welcome with a refreshing towel and a cocktail
· Private escort to your suite
· Detailed introduction to resort facilities and amenities
· Personalized orientation of your suite
Personalized Stay
· Pillow menu
· Your choice of aromatherapy
· Constant monitoring of comfort and suite ambiance
· Meal delivery and setup
· Coordination of housekeeping services
· Organization of closet and vanity essentials
· Food and drinks served in your suite, poolside, or on the beach
· Reserved table at your preferred restaurant
· Personalized escort to dinner
Farewell Services
· Support with your departure arrangements
· Complete guidance on check-out procedures
· Luggage packing assistance for a stress-free departure
· Personal escort to the lounge to ease your check-out process
· A warm farewell
Butler Service is Available At:
· Palafitos Overwater Bungalows: All suites
· El Dorado Maroma: Presidential Suites, Villa Maroma, and Emerald, Diamond, and Diamond Elite members
· El Dorado Seaside Suites: Exclusive to Emerald, Diamond, and Diamond Elite members
· El Dorado Seaside Palms: Exclusive to Emerald, Diamond, and Diamond Elite members
· Hidden Beach Resort: Presidential Suites and Emerald, Diamond, and Diamond Elite members
· El Dorado Royale: Two-Bedroom Presidential Suite and Emerald, Diamond, and Diamond Elite members
· El Dorado Casitas Royale: One-Bedroom Presidential Casita Suite and Emerald, Diamond, and Diamond Elite members
· Generations Riviera Maya: Exclusive to Emerald, Diamond, and Diamond Elite members