Lomas Hospitality’s Privacy Policy in Riviera Maya

PRIVACY NOTICE

Lomas Hospitality, located at Calle de Acceso L28, Manzana 16 Lote 37, Supermanzana 309, Cancún, Quintana Roo, Zip Code 77560, Mexico, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties, hereby informs its users, customers and website visitors of the following:

1. Data Controller and Contact

The party responsible for your personal data is Lomas Hospitality, through its Data Protection Department, which can be reached at: datos.personales@lomashospitality.com.

2. Personal Data Collected

We may collect personal data including but not limited to: name, email, phone number, address, date of birth, government-issued ID, and payment details. We do not collect sensitive personal data.

3. Purpose of Processing

Your personal data will be used for:
• Reservation and service processing.
• Customer support and follow-up.
• Billing and invoicing.
• Quality assurance and satisfaction surveys.
• Fraud prevention and security.
• Promotional and marketing campaigns (with your consent).

4. Data Transfers

Your data may be shared with affiliates, business partners, tourism service providers (hotels, airlines, rental companies), and competent authorities under the applicable law. We will not share your data without your consent, except under the legal exceptions in Article 37 of the Law.

5. Security Measures

We use administrative, technical, and physical safeguards to protect your data. Our website is secured with SSL certificates and encryption technologies.

6. ARCO Rights

You have the right to Access, Rectify, Cancel or Oppose (ARCO Rights) the use of your data. You may exercise these rights by contacting us at: datos.personales@lomashospitality.com with your full name, official ID, and reason for your request.

7. Use of Cookies

We use cookies and similar technologies to enhance user experience, analyze traffic, and display personalized content. You may disable cookies via your browser settings.

8. Changes to This Notice

This privacy notice may be updated at any time. Changes will be posted on https://www.lomashospitality.com and will become effective upon publication.

9. Acceptance

By using our services and browsing our website, you expressly acknowledge and accept this Privacy Notice.